Lode Snackaert · Offshore Operations & CX

Based in the Philippines · Working with Europe, the US & Australia

Build and run your Philippine team — with a European operator on the ground.

I help small and mid-sized companies set up, fix and scale customer service, back-office and operations teams in the Philippines — so you get the cost advantage without losing quality or control.

Book a free 30-minute call See how I can help

Outsourcing promises savings. It often delivers headaches.

Quality slowly drifts. KPIs exist on paper but nobody acts on them. Good people leave after six months. Your vendor reports green while customers complain. And from thousands of kilometres away, it is hard to see what is really going on.

I close that gap: someone who has run support floors and bank branches, who is on the ground in the Philippines, and who reports to you — not to the vendor.

Three ways to work together

Start small with a health check, or bring me in to build or run the operation.

Fixed fee · 2 weeks

Operations Health Check

An independent look at your existing offshore team or BPO vendor: processes, KPIs, quality, staffing and costs.

  • Interviews, call/ticket reviews and data analysis
  • Clear report with prioritised fixes
  • 30-day action plan you can run with or without me

Project-based

Offshore Team Setup

From first idea to a team that performs, usually within 90 days.

  • Choosing the right model: BPO vendor, Employer of Record or own team
  • Role profiles, hiring and onboarding
  • SOPs, KPIs, quality assurance and reporting

Monthly retainer

Fractional COO / Operations Lead

Senior operational leadership one or two days a week, without a full-time executive salary.

  • Run the weekly operating rhythm and KPIs
  • Manage vendors and team leads on the ground
  • Continuous process and cost improvement
Lode Snackaert

About

Hi, I'm Lode.

I'm a Belgian operations and commercial leader with 15+ years leading operations, customer and sales teams across banking, insurance, BPO and technology. After building and running three companies in Belgium, I moved to Palawan — and now help companies get the most out of their teams in the Philippines.

  • BPO from the insideSupervised a technical support floor at Sitel (Sony Support Belgium): SLAs, reporting and coaching.
  • Full P&L responsibilityRan a Class A branch at BNP Paribas Fortis: staff, service workflows, budget and SME growth.
  • Commercial resultsRegional sales manager at AG Insurance, exceeding annual targets by 20%.
  • Builder, not just adviserCo-founded and ran three companies, including a B2B SaaS platform serving industrial clients.
  • On your scheduleI work in your business hours — Europe, the US or Australia — and travel to your office or your team when needed.
  • Speaks your languageDutch (native), French and English (fluent), Spanish and German (working).

How it works

  1. 01Free intro call30 minutes to understand your situation and whether I can help.
  2. 02Clear proposalScope, deliverables and a fixed price in writing, within a few days.
  3. 03Start within a weekWeekly updates, measurable results, no long lock-in.

Thinking about a team in the Philippines — or worried about the one you have?

Let's talk for 30 minutes. No obligation, no sales pitch.

Book a 30-minute call Connect on LinkedIn

Or email me: lode@lodesnackaert.com